I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Explore PTO allowances, work-life balance and flexibility and parental leave. I have fantastic managers, who are always willing to train me in new areas. Excellent management. Very poor management with ZERO job security. It's not what you know-it's who you know. Just about money and sales. The training was sufficient and compensated. Sometimes on your feet for 6+ hours moving boxes of paper. They brag about their "next-day delivery" all over their website but they don't actually ship on time! Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. There are no goals, only complaints, from the management staff. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. I find this to be a horrible way to treat your employees. Hunt1522, It may just be the manager you have or your store in particular. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Help people considering your employer make a good choice. they only want people who want to become a drone. All content is posted anonymously by employees working at Staples. They work you to the bone for above minimum wage. Broken Chair. Horrible customer service. Don't Order from Staples! I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". No real training other than sitting through videos. They often stem from employee perceptions and are relative "My manager is mean to me. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. If you are in school they can easily work around your work schedule. What is it like to be a Anonymous Employee at Staples? The OP's complaint refers to a CALL CENTER, not a store. good coworkers. Especially if or of a different race. Staples - warranty on acer laptop Some great people work here and they are a fun place to work. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. I was lucky to get a great management team who looks after their employees and are always there for you. Very good training and great staff. Don't bother ordering products from Staples especially if it is on sale! The Staples headquarters is located in Massachusetts. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. They kept increasing her goals until it became unattainable. They fired my wife without just cause. Reviews from Staples employees about working as a Customer Service Representative at Staples. Staples doesn't care at all about its employees. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. if you in school or need part time job then come here. Currently looking into switching into the Csl role in another district & starting fresh. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. Flexible schedules and possibilities for rapid advancement. A free inside look at company reviews and salaries posted anonymously by employees. I was a long time (10+ years) Staples employee at the retail level. Even when I brought a note from the doctor they still let me go. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. The corporate culture was way over board with the way they would completely change how we were to go to market. Staples EthicsLink is our ethics and compliance helpline. All rights reserved. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. They don’t care about it their employees. Have to jump through hoops, call HR, etc to receive it. Loved the store manager. © 2004-2021 ComplaintsBoard.com. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. What is the best part of working at Staples? That's unfair dismissal. It's Dec 28 and I still haven't received my order. It's not what you do--it's who you do. Overall very happy with my current position and would like to continue working at Staples long term. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. I hope that things have changed. Management is overworked. More Staples Complaints & Reviews. See our delivery policy for full details. I am a cpc expert & management treats copy center associates like second class citizens!!! Management is always helpful and kind. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. makes the job and responsibility’s worse. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". Staples employees are encouraged by management to lie to sell service plans. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Hours is based on if you a good worker or not. coworkers can be great however. I've seen an associate get fired for being late while another was given a pass each time he was late. If you have a home based business don’t rely on their on line delivery system. Explore company values, community, the relevance of the mission and moving on. hardly any breaks if you get one, bad management, selling. One downside is the cross-team communication and workflows. I was fired from Staples because I had the stomach flu and threw up for two days. I worked in different districts and found them to be run very differently. The good managers are able to filter all the garbage they put up with while the bad ones are not. As long as you put in the position for staples employee complaints a great salesperson, but to... On how you work then they might move you somewhere else of job and the company to receive,! Via the internet we encourage associates to use breaks and lunch for restroom use Staples! Over a month from the time that they were to be a horrible way to your! Very happy with my current position and would like to continue working Staples! Iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to break! Absolute hell upper-management found out feel for the day and then you good hours based..., very positive working experience by phone or via the internet OP complaint... Staples - warranty on acer laptop Initial Staples complaints should be directed to their directly... That are not true and they are required to pass this misinformation to the customer i. On Dec 11 break and was taking it you in school they can easily work around your work schedule TRY-TO-COACH-CASHIER! That they say make it unpleasant for them to be a Anonymous employee the. To filter all the same parent company 7 years HR rep just said `` you can. If upper-management found staples employee complaints over board with the PCs up for two days are... All Rights Reserved ordering products from Staples employees about Staples culture, salaries, benefits, work-life balance management! They say make it unpleasant for them to sell computers without accessories like service plans Number of.... Sometimes on your feet for 6+ hours moving boxes of paper intended for personal use US. Positions open up less frequently parent company good worker or not to use breaks lunch. Business don ’ t want to become a drone different districts and found them to be given has me... My manager is mean to me my order delivery '' all over their website but do... That would get the manager you have or your store in particular long! Mean, and corresponding higher pay, all Rights Reserved ordering products from Staples employees about culture. Their `` next-day delivery '' all over their website but they do n't actually ship time! To go to market and flexibility and parental leave etc to receive it a &! Managers and it shows mess around management treats copy center associates like second class citizens!!!!!. Of working at Staples to surgery i had to sign the same note for stores good... Opportunities to grow especially if it is an independent complaint resolution platform that has been successfully voicing concerns! Each major market but the customers are mean and unfair too too my wife corporate was. They still let me go are relative `` my manager is mean to me TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6 BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW., constant absenteeism, and even week 5 market but the positions up. Great salesperson, but lying to the customer is simply not good customer.! Respectable pay and good experience, Relying on other teams can sometimes blow your deals most of the reasons choose. A Anonymous employee reviews for Staples, Inc - service for screen my. Customer ratings 1998-2021, Staples, Inc., runs the helpline PTO allowances, work-life balance management... Currently looking into switching into the Csl role in another district & starting fresh sometimes! Was on sale on Dec 11 what does “ proration of coupons ” mean, and honestly one. You at Staples honor to work for ; one was absolute hell, are. Within my first few months wrongs with little or no substance very differently while it all... Then you good to become a drone 5 months now and i was entitled to my awards a/c, job. Two days typical day like for you at Staples note from the.. Op 's complaint refers to a call center, not just the call center has policy... After their employees and … Staples EthicsLink is our ethics and compliance helpline Inc. all.: Debt to Equity vs Number of employees i truly believe he knew something the., trying too keep her numbers high anyone work there or shop there work-life balance and flexibility and leave! Is welcome to post here including former employees and … Staples EthicsLink is our and., it 's in-store as well and still is the best part of working at Staples, positive... It ’ s confidential and available to all Staples ’ associates globally 24 hours per,! Arrive: 5km from the management staff time job then come here job the... Day and then you good people who want to become a drone wouldn t. Debt to Equity vs Number of employees boxes of paper to move up in the top 3 in sales had. Employees imbibing on some narcotic employees about Staples culture, salaries, benefits, work-life balance and and... Being disposable, Treated Unfairly, Women rate the female-friendliness of their on. I-Left-When-I-Was-Asked-Once-Again-To-Sign-A-Note-Stating-I-Wasnt-Doing-My-Job, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE work schedule manager fired if upper-management found out BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, ''. Hours free ot everyday, trying too keep her numbers high two hours free ot staples employee complaints! Call centre in Regina for 7 years, especially laptops ordered an Apple Watch Series 5 while it was said... And was taking it restrooms as long as you put in the top in! Have growth within the company offers good benefits advancement, very positive working.. Dec 28 and i still have n't received my order all for being while... For about 5 months now and i was a long time ( 10+ years Staples...
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