What is the make and model of your routers? don’t assume you know more than us. Which scale did you buy? Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard • WEP / WPA / WPA2 personal security • Automatic (DHCP) IP setup (static IP configuration not supported) Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. Go back to the Fitbit app and try again to add a … 07-10-2018 I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. Any other suggestions? I got a replacement scales and cannot get it through WiFi setup. It sees the network, accepts the password, tick apears then sync process then says can't connect. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). tried your way , worked first time. You must provide a solution or give people their money back. Next stop Apple. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! We'll be happy to help. 09-04-2019 09-10-2019 You have to log on to you account online to be able to adjust your wifi settings to do this. - last edited on Connect to the scale Wi-Fi. Is this some lame form of mansplaining? Thank you very much for your post. The fact that I am struggling with throwing it out makes me sick. This answer was from several weeks ago, and there is no fix? Looks like I just wasted by money. Come on guys. I move every year, and every year I have to reconnect my WiFi devices. Then I stepp Join an existing conversation, or start a new thread to ask your question. FitBit support says "The Aria scale is compatible only with 802.11b and 802.11b/g/n". The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. Spent 2 hours trying to sync my Aria. Only the Fitbit Aria takes an hour EVERY time. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. - last edited on 12:11 I'm giving up and looking for other options. My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. So the 'best answer; was to return to the shop and get a refund? Creating your account is completely free, and takes about a minute. That would be silly and a waste. For more information, see How do I add, edit, or delete Fitbit data and activities? it’s all new devices. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. MatthewFitbit. My scale is no longer syncing or connecting to my wifi. 01-02-2019 Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). For certain Fitbit devices, you can only connect 1 device to the same account. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". Come on, Fitbit. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Answered! You can’t set up these devices on a Windows 10 device. Also worth noting that 802.11n defaults with 5GHz. My research, that if your router doesn't support 802.1b you are screwed. Answered! Hoping to try again in a couple days when I have a proper network again. Hasn't sync'd since moving and getting new xfi modem. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. Help! Moderator edit: updated subject for clarity. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. The latest issue is the device just won't enter setup mode anymore. You absolute bastards. It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. @aprillordrake Welcome to our Fitbit forums! It also does not affect 5GHz devices. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. I've just spend 4 hours trying everything suggested in the setup guide and in blogs and nothing worked. Can't connect my scales to my WiFi. When I try that, I get a little further, but it says "NO SYNC." Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. If you're not comfortable doing … Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. The times I did get their WiFi connected I kept getting told that the page was not available to connect to my home broadband even though I had a very good signal strength.In the end I had to set the old router back up again , connect to that , make the scales forget the old broadband and then start again on the new router - luckily for me my previous supplier hasn’t cut their service off yet otherwise I don’t think I’d have ever been able to link my scales to the new router !So , all in all , 4 days worth of trying all configurations of router / channels / suppliers , and it appears that I’m ready to go - wouldn’t be quite so bad if I didn’t already know that due to a weeks worth of festivities I’ve put on weight. Me too! This is no longer an issue with newer devices. rely on Bluetooth Low Energy (BLE) to sync with your devices. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. mayby fitbit should put this on there instruction pages. 12:17 Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". 07-22-2020 I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. I really appreciate your feedback and comments. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. Creating your account is completely free, and takes about a minute. Download For Windows. Is this a firmware issue or an issue with the synchronisation servers? 21:04 Most devices are easy enough to reconnect. Fitbit's own troubleshooting documents seem to be less than helpful. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. As an Amazon Associate I earn from qualifying purchases. Personalize scale info. Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. I love it, however, there is a certain amount of hassle when switching wireless routers. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. I am an avid fitbit users and recently tried to reconnect my Aria Scale. If you had bothered to read my post, you would know I have an Aria 2. Set my wifi to mixed (b/g/n) mode. ...otherwise just add your oversized paperweight with mine. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? I recently replaced my NetGear R6000 with a Nighthawk X10. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Well I give up and the scale has been deposited to my trash can. Fortunately I only bought it today so hopefully I can return it tomorrow. 02:17 What is my next step? Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. I did it and it worked. Get started. I am with spectrum. It then connected on the first setup. I'm sorry about the connectivity issues you've had with your Aria scales. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. 04:05. This post was originally published on April 21st, 2018. I've read through several threads, but I haven't found a workable solution yet. We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. 18.104.22.16866 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? If other devices are also unable to connect to your Wi-Fi network, restart your router. Why won't my Fitbit device sync? - last edited on But in my experience the important thing is that they all use 2.4GHz frequency. No Amazon in my country so that won’t help. I suppose that I am supposed to go purchase a new overpriced Aria 2. Try again in a few minutes ‘ .... @ChrisWindy @Cookie__Monster Thank you for joining us in this thread! Put scale into setup mode. But in my experience the important thing is that they all use 2.4GHz frequency. I am beyond furious. Tap the network name, then tap Connect. THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? I got a replacement scales and cannot get it through WiFi setup. On the Today tab , tap your profile picture > Aria 2. So if you have a N router you need to change the router to use 2.4GHz. Tap Next and follow the on-screen instructions to reconnect your scale to your network.