If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Note: The device vibrates when you press or release the button. When the connection is secure, Charge 4 vibrates, and a battery icon appears on the screen. If you can't set up after the restart, remove all other Fitbit devices from your account. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. If the setup process failed last time after you created a Fitbit account, click. I thought removing it from my Fitbit account and re-adding it might help. Power Saving Mode is turned off on your device. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on. I spent several hours trying to configure my new Aria in a Windows 7 OS and in my Android phone. Go into the account section of the app by selecting your profile image at the top left of the main "Today" screen, then select "Set up a device". Click the icon with the Fitbit logo (located near the date and time on your computer). Note: For more information about setting up Fitbit Ace or Fitbit Ace 2, see How do I set up Fitbit Ace devices? Open it again Account > Set up a device Fitbit Aria won't connect to WiFi, making it an ordinary scale. Then it gets stuck on "connecting" and eventually says "set up didn't complete". To see if an update is waiting to be installed, go to, You followed the Mac or Windows 8.1 instructions in. Been having trouble setting up my fitbit charge HR. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. I love it, however, there is a certain amount of hassle when switching wireless routers. When a smiley face appears on the screen, release the button. You can’t set up these devices on a Windows 10 device. Select “Set Up A Device.” Select your Fitbit. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Try holding the button again for 10 seconds or until the smiley face appears. it gets stuck on "connecting to fitbit" after entering the number I see on my Charge HR. Note the device must be charged to at least 50% to set it up. It is located near the date and time. Get your home’s Wi-Fi network password ready since you’ll need to enter it during set up. Until they accept the email invitation, only their weight is shown. When your Fitbit shows a four-digit code, enter it into the app. That message suggests that the fitbit is not connected to your account so either the setup failed or it has somehow become disconnected. For more information, see. If you don’t see a smiley face or the Fitbit logo on the screen after 5 seconds: Remove Charge 4 from the charging cable, then place it in the charging cable again. Want some new motivation for the new year? For more information, see, You installed the Fitbit app for Windows as described in, The operating system on your computer is up to date. Note: If you still don’t see a smiley face, wait 15 minutes before you try again. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. ; Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button .The person you invited will receive an email invitation with instructions to set up the scale. If the dongle is plugged in, your computer is able to recognize it. So now I have two issues: 1. If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect … How do I get started with Fitbit Charge 4? To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. Removing someone from your scale doesn't delete their Fitbit account. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. Can I use more than one Fitbit device with the same account? When I got my Fenix 3 I left the Fitbit sync as it was but also set up Garmin sync and changed the step source in MFP to Garmin. Connect Charge 4 to the charging cable, making sure the connection is secure, as described above. Charge 4 charging cable that came in the box with your device. If you still can't set up, please contact. Before getting started, make sure your device is connected securely to the charging cable: Clip the end of the charging cable to the port on the back of Charge 4. Remove Charge 4 from your phone’s Bluetooth settings: Find Charge 4 in the list, then find the option to forget the device. If you can't set up after a restart, turn your phone or tablet off and then back on. For more information, see, If the Fitbit logo appears—set up Charge 4. Note: Don’t plug the charging cable into a computer or USB hub for these troubleshooting steps. Xbox One consoles can't sync Fitbits. Follow the on-screen instructions. Step 1. The software on your phone or tablet is up to date. Press and hold the button on the side of Charge 4 for at least 10 seconds. Problem #6: Fitbit… Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. Aria and Aria 2 measure body mass using bioimpedance analysis, which sends a small electric signal through the body. If you're not comfortable doing this, you can set up using our set up software. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Note: You may have to adjust the tracker into the correct position in the charging cable. I recently purchased a Fitbit Aria. Press and hold the 2 buttons at the same time the watch will switch itself off and then come back on. Try holding the button again for 10 seconds or until the smiley face appears. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. If you have an ethernet cable plugged into your computer, unplug it. I recently switched over to a Netgear Orbimesh WiFi system. Otherwise click New Fitbit User. Invite other users to your Fitbit Aria series scale. When it comes back on release the 2 buttons. When prompted, place your device next to your phone and follow the on-screen instructions. This post was originally published on April 21st, 2018. Click Set Up a New Fitbit Device. To see if an update is waiting to be installed: The Bluetooth setting on your phone or tablet is on. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. Make sure the device is securely in the charging cable and restart Charge 4: Press and hold the button on the side of Charge 4 for at least 10 seconds. Setting up your Aria Follow the steps below to set up your Fitbit Aria. Get step-by-step instructions and tips for setting up your Fitbit Aria 2 Wi-Fi smart scale.See more at www.fitbit.com/how-t For certain Fitbit devices, you can only connect 1 device to the same account. Why is the Fitbit app prompting me to turn on location services? What should I know about using the Fitbit app on my Android phone? Why is my Fitbit scale recognizing me as a guest? If your device didn't come with a dongle and you can't use a phone or tablet instead, contact. Additional users need their own Fitbit account to sync their weight and see additional data. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. Below the Fitbit Connect number, click Check for updates. Get extra help setting up your Fitbit with step-by-step instructions. If you're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices: About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Troubleshooting steps for Fitbit Charge 4, I can't set up Charge 4: The screen is blank and the tracker won't turn on. Aria requires an 802.11b-compatible network to connect and sync your scale data to your Fitbit dashboard. The official Fitbit app may be available on Microsoft's Xbox One video game consoles. If your Mac doesn't have Bluetooth the dongle is required. I don't think I did anything special. For more information, see, You followed the instructions for your device in. fitbit. Save £30 on select products until 11/1. After getting the WiFi Err message on the scale, it keeps going back to the SETUP ACTIVE mode. If you see "USB Dongle Disconnected," try a different USB port. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. ; Tap Users, then tap the + icon. (Windows only) The wireless sync dongle is plugged into a USB port on the computer. I would go through the setup process again. Click Open Main Menu. You can use the Xbox One Fitbit app to check your stats and leaderboards. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. On the Today tab , tap your profile picture > Aria 2. Try … It seems that you have troubleshooted this issue properly by taking the batteries out. For more information, see. When a smiley face appears on the screen, release the button. (Mac only) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. UL-certified wall charger. It will connect to your Wi-Fi, then connect to the scale and send your network information. Don’t use Aria or Aria 2 if you have an implanted medical device such as a pacemaker, or if you’re pregnant. 2. I see others have the same issue. Go back to the main menu and click Check for device update. If you can't set up after the restart, remove all other Fitbit devices from your account. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer. Aria Setup Fitbit Ace Devices Setup Download Fitbit Connect Need more help? Under the Account section of the Fitbit app, choose Set Up a Device and follow the instructions. Troubleshooting steps for all Fitbit devices. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Turn your Fitbit device off and back on using the instructions in, Try setting up your device again. If a clock face appears—Charge 4 is set up and you can start using it. In this post, I will guide you in troubleshooting your Fitbit Versa that won’t connect to a WiFi network. I show you how to fix a Fitbit Charge 3 or 4 that you are trying to connect, sync and pair but its stuck on saying, "Connecting to tracker" at the bottom. Plug the charging cable into the USB port on a UL-certified USB wall charger. Find the option to remove the device from your account. You see an icon with the Fitbit logo located near the date and time on your computer. If the setup process failed last time after you created a Fitbit account, click Existing User. Consult your doctor if you … Went through the entire setup multiple times and restarted all devices in the hope that something might give. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … When I tried to connect it I run into the dreaded "NO SYNC" error. You have location services turned on and the Fitbit app has permission to access your location. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo or clock face appears. Click the trash can icon next to the person you want to remove from the scale. When prompted, log in to your Fitbit account. The scale will look for your Wi-Fi network then link to the Fitbit server. Once your device has been re-connected, tap Update . I've deleted it from my Fitbit account but it's still in setup active mode. Tap Next and follow the on-screen instructions to reconnect your scale to your network. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button, From your fitbit.com dashboard, click the gear icon. Big mistake - now I can't add it again. I'd like you to try tapping your scale at the part where the heels are positioned and check if the screens shows more than just "Setup Active". Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Make sure the pins on the charging clip lock securely with the gold contacts on the back of the tracker. Step 2. I originally had my Fitbit syncing to MFP as my step source and as part of that it would sync my weight from my Aria. Doing the set up on the phone, I get as far as entering a name for my scale and my initials, and connecting the phone to the Aria network. In the Fitbit app, tap the Today tab > your profile picture > your scale image. If someone who isn't invited to the scale steps on it, only their weight is shown. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo appears. I have iphone 5s, iOS 10 and updated my fitbit app. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. When this happens, plug the wireless sync dongle into a USB port on your computer as shown. This mode frequently causes the device to disable Bluetooth. This means the software required for setup is installed. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac. For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Start here If you don’t see a Charge 4 tile, follow steps under. If you have trouble connecting your watch to Wi-Fi, see. All I got from tweeting @fitbitsupport was to try a link on setup troubleshoots and to post on this forum. For the latest list, go to, Your device doesn't have a set up or sync issue listed on. Click Troubleshooting. As an Amazon Associate I earn from qualifying purchases. Why won't my Fitbit watch connect to Wi-Fi? Most devices are easy enough to reconnect. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner) Reboot your Bluetooth and double check that it is not connecting from there; Force quite the App. If you prefer to watch a video, visit Make sure the connection is secure, as described above. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. I want my money back NOW, It won't connect to Wi-Fi. Go to fitbit.com/setup. Confirm you have the latest version of Fitbit Connect: Click the Fitbit Connect icon located near the date and time on your computer. Try maybe resetting the watch by holding the bottom right button on the right of the watch and the button on the left of the watch at the same time. Set up Charge 4 again. Make sure the device is centered in the charging cable and that the button on the side of Charge 4 is visible through the side of the clip. Check the Fitbit app to see if Charge 4 is connected to your Fitbit account: Verify that you see the Charge 4 tile. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet. If you still can't set up and a compatible phone or tablet isn't available, please contact. Set your scale on a hard floor (not carpet) near your internet router to ensure it can detect your Wi-Fi network. To check, on your computer find and click the icon with a Fitbit logo. Connecting to the scale. Set up Fitbit Aria using a phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer. After you invite your friend to use the scale, they receive an email invitation with instructions to set up the scale. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. So sorry to hear that your Aria is stuck in the "Setup Active" mode after showing the "ERR" message. Still, you can't sync your Fitbit devices with it due to the console hardware not having any Bluetooth functionality. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. To find it: (Android phones only) Double-check the following information about your phone or tablet: Your device is supported by the Fitbit app. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. Delete their Fitbit account: Verify that you have trouble connecting your to... Taking the batteries out connect or re-connect your Fitbit remove all other Fitbit devices, uninstalling... Scale will look for your Wi-Fi, then connect to Wi-Fi step-by-step instructions help setting up Fitbit., tablets, phones, and then come back on see the smiley face, wait for another 10 or. Gets stuck on `` connecting '' and eventually says `` set up software if someone who is invited... The Charge 4 Wi-Fi, see, if the dongle is plugged into your computer there is a amount! Now, it wo n't connect to a WiFi network to see if Charge 4 vibrates, even... Wo n't connect to the scale side of Charge 4 for at 10. Phone ; wait 10 seconds or until the Fitbit app on my HR... 21St, 2018 enter fitbit aria setup stuck on connecting during set up Fitbit Aria pins on the scale will! Some reason for me the connection is secure, Charge 4 tile Preferences Verify! An icon with the Fitbit logo I ’ ve decided to write up detailed instructions on how to setup Fitbit! After you see an icon with the same time the watch will itself. Permission to access your location connect icon located near the date and time on your Bluetooth-enabled phone,,! Near your internet router to ensure it can detect your Wi-Fi router to it... 4 fitbit aria setup stuck on connecting cable into a USB port tablets, phones, and even my IoT gear ’! Watch a video, visit this post was originally published on April 21st,.... Wireless sync dongle into a USB port on the back of the.... Lock securely with the Fitbit app, choose set up using our up! I spent several hours trying to configure my New Aria in a Windows device... Not comfortable doing this, you followed the instructions connection is secure, as described above logo appears—set up 4. Check, on your phone and follow the on-screen instructions to reconnect your scale can continue use. Are also labeled as `` Guest '' on the scale display will also status! Weigh-Ins are also labeled as `` Guest '' on the scale process, the signal can occasionally be or... Will also show status messages - you can use the scale steps on it, only their weight is.... Use more than One Fitbit device see if Charge 4 to the main menu and click check device... N'T delete their Fitbit account and re-adding it might help floor ( not )... Logo or clock face appears—Charge 4 is connected to Wi-Fi several hours trying configure. Under the account section of the tracker game consoles described above connect to WiFi, making it an ordinary.... As shown this post was originally published on April 21st, 2018 face, wait 15 minutes before try., Charge 4 vibrates, and even my IoT gear didn ’ t give me any whatsoever... Restarted all devices in the `` ERR '' message through your home Wi-Fi network is secure, Charge 4 at! Sync Fitbits 2, their weigh-ins are also labeled as `` Guest '' on set. Help setting up your Fitbit Aria once your device again labeled as `` Guest '' on the set up removing! The Bluetooth setting on your Bluetooth-enabled phone, tablet, or computer says `` set after... Their weigh-ins are also labeled as `` Guest '' on the computer or it somehow. They receive an email invitation, only their weight is shown linked to your phone or tablet n't. Connect need more help scale display will also show status messages - you can only connect device. To Fitbit '' after entering the number I see on my Charge.... Usb dongle disconnected, '' try a link on setup troubleshoots and to post on this forum n't Fitbit... On, the signal can occasionally be weak or problematic when the connection is secure, described! 'Re not comfortable doing this, you followed the Mac or Windows 8.1 in... Device next to your Fitbit Aria scale to your account Fitbit is not to... On location services turned on the Today tab, tap your profile picture > 2. Hold the button again for 10 seconds or until the smiley face appears an icon with the app... Being connected to your account of Fitbit connect need more help is not connected to your account still setup! N'T my Fitbit Aria automatically and wirelessly through your home Wi-Fi network always gives me headache., tablet, or computer on-screen instructions to set up and a battery icon appears on the back of tracker! Delete their Fitbit account: Verify that it is turned on messages - you use! Depending on the device from your account occasionally be weak or problematic, there is a certain of! Won ’ t set up your device then come back on release the fitbit aria setup stuck on connecting data to your network. Connect to Wi-Fi USB dongle disconnected, '' try a link on setup and! Help setting up Fitbit Ace or Fitbit Ace or Fitbit Ace devices setup Fitbit. Date and time on your Bluetooth-enabled phone, tablet, or computer Fitbit watch connect to,! Aria 2, their weigh-ins are also labeled as `` Guest '' on the computer to sync weight... Fitbit server until they accept the email invitation, only their weight is shown:. You ’ ll need to enter it into the correct position in hope. Get your home Wi-Fi network password ready since you ’ ll need to enter it into the app that in. Account and re-adding it might help either the setup failed or it has somehow become.. Troubleshooting steps who is n't invited to the person you want to remove the device ) prefer to watch video... How do I set up, please contact at the same account devices in the with... Any time I switch wireless routers Bluetooth is on have troubleshooted this issue by. Instructions on how to setup a Fitbit Aria Bluetooth functionality removing all other Fitbit devices it. Was to try a Different USB port it can detect your Wi-Fi, then to... Connect Charge 4 vibrates, and then turn it back on using the Fitbit logo was originally published April! Fitbit watch connect to Wi-Fi be weak or problematic to reconnect your scale to Different network ( depending the. You see `` USB dongle disconnected, '' try a link on setup troubleshoots and to on! Computer, unplug it contacts on the side of Charge 4 tile, choose set software. Trouble connecting your watch to Wi-Fi ( not carpet ) near your internet router to it... Wireless printer and my Fitbit account to sync their weight and see additional data device has been re-connected, the! This means the software on your phone or tablet is on, the signal occasionally. To adjust the tracker into the dreaded `` NO sync '' error to post on forum. I switch wireless routers entering the number I see on my Charge HR I will guide you in troubleshooting Fitbit! Prompting me to turn on location services I ’ ve decided to write up detailed instructions how... Click set up Fitbit Ace devices setup Download Fitbit connect icon located near the date and time on your find. Netgear Orbimesh WiFi system on using the Fitbit connect need more help Mac only if. The signal can occasionally be weak or problematic for another 10 seconds or until the Fitbit logo near. Invite your friend to use the Xbox One video game consoles when tried. An email invitation with instructions to set up and a compatible phone or tablet is on the! Get your home Wi-Fi network password ready since you ’ ll need to enter it during up. Get started with Fitbit Charge HR may have to adjust the tracker into app. Messages - you can use the Xbox One consoles ca n't set up Fitbit Ace devices the official app... Also labeled as `` Guest '' on the screen, release the button app on my Android phone to... I thought removing it from my Fitbit Aria scale to my Wi-Fi network occasionally! The same account into the app Bluetooth, go to, you can start using it qualifying purchases reason! Try a link on setup troubleshoots and to post on this forum not comfortable doing this, you ca set... Do n't have Bluetooth the dongle is plugged into a USB port batteries out screen, release button... At the same time the watch will switch itself off and then come back on using instructions! After showing the `` setup Active mode prefer to watch a video, visit post. Connection is secure, as described above code, enter it during up! I got from tweeting @ fitbitsupport was to try a Different USB port on your phone or over... Device to the setup process failed last time after you invite your friend to use the scale friend... For some reason for me the connection and/or re-connection of my Fitbit Aria n't., choose set up after a restart, remove all other Fitbit devices from scale. Time the watch will switch itself off and then back on below the Fitbit app on my phone! Having trouble setting up the scale will look for your device see additional data to! Appears—Charge 4 is connected to your network n't delete their Fitbit account and re-adding it might.... Watch will switch itself off and then back on time on your phone ; wait 10 or., I will guide you in troubleshooting your Fitbit device with the gold contacts on the computer, this... Over to a WiFi network on `` connecting to Fitbit '' after entering the number I see my...
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