"My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Follow the article to fix this. My windows 10 computer is recognizing this device for saving/opening files but will not recognize it as a device for backup. It doesn't show up in My computer, Device Manage or Disk Management. After updating the drivers, check if the WD Passport not recognized Windows 10 issue is resolved. Step 3. In shooting another video for Call That Geek, I found that my WD Passport not recognized in the system. Not to worry. Step 2. My Passport Ultra works fine on old computer with Windows 7. Help!! Step 1: In Windows 10/8.1/8/7, press Windows + R keys to bring up the Run box, type diskmgmt.msc and hit Enter. Connect WD drive to your PC, right-click on the WD My Passport external hard drive and select "Properties". I've saved quite a lot of important files inside the drive. To obtain permission in order to remove access denied on My Passport, follow the guide carefully: Step 1. Hi I purchased a new computer with Windows 10. It’s popular to use WD(Western Digital) products for storing the huge amount of your files such as music, videos, photos,etc. So it seems that there is an issue between certain WD external drives and Windows 10. If the issue persists, then update the USB Controller and WD My Passport Ultra Device drivers. The drive works fine on my other computer. Follow the article to fix this. Click the "Security" tab. WD passport not recognized – This issue is another way of saying that the connected drive is not detected so the same solutions apply here as well. This section will provide you with the methods to troubleshoot the WD My Passport not showing up Windows 10 issue. My WD MyPassport does not properly install drivers when I plug it into my USB 2.0 port. Use An Alternate USB Cable If you connect the WD My Passport hard drive to your machine and it cannot detect it. I can see the drive on My computer and I can open it and see the files but There is no WD icon to click on to see drive settings. On the new one it spins and the activation light blinks. Hi Gavin. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you. Follow the points below to get the different methods that will help you to get rid of this problem. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. Otherwise, you need to convert the RAW external hard drive to NTFS or FAT32 so that Windows can read your WD My Passport normally. But many users reported that their PC cannot recognize the WD My Passport Ultra. I am also unable to open the WD Backup app to run scheduled backups through that; I have used this device and app on this windows 10 computer but it has been several months since I've had it plugged in to be able to backup. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. I'm not sure why they released S mode on store PC's for consumers. I have updated drives on computer and all connection seem fine. Tried USB 3.0 port but that didn't work. WD my passport problems – Most problems are related to the drive not being detected in Windows and not showing in File Explorer. I don't know what reasons have made the drive not responding, and neither I know any solutions. If not, contact us. Method 4: Update Drivers. ! I've changed the USB port but it still not working. Check if the WD Passport drive is being detected. 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